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Landlines: (632) 225.66.16 / (632) 225.73.47 / (632) 225.73.48 / (632) 727.88.60 / (632) 727.56.28 | Mobile #: Globe: 0915.205.0133 / Smart: 0908.342.3162 / Sun: 0933.584.7266

Customer Service Training

Customer Service Training (1)
Customer Service Training (2)
Customer Service Training (3)

Customer Service Training

About the Seminar

Overview

Customer service is probably the most overlooked area of improvement. All of us have, at one time or another, suffered from poor customer service. The lost revenue from a dissatisfied customer is hard to estimate since the person may tell a hundred more people not to patronize you establishment. The seminar teaches many ways to radically upgrade your current customer service standards.

Objective

  • To learn various techniques to improve your customer service.

Who Should Participate

  • employees in contact with customers
  • managers
  • business owners

Key Topics

  • Customer service defined
  • Importance of customer care
  • Types of customers and their expectations
  • Meet and greet techniques
  • Handling customer complaints professionally
  • Customer delight and loyalty
  • Workshop

Schedule: Click to view BusinessCoach Seminar Schedule

Time

9:00 am – 4:00 pm

Venue

Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila
 
 Customer Service Training

Registration Details

Seminar Fee

Php 3,000.00 per person (inclusive of snacks, lunch, seminar kit, handouts, certificate of attendance)

Discount

10% Discount if FULL AMOUNT is paid at least five (5) days before the event.

Reservation

Please call to register, or you may download our registration form. Kindly fill-out, and send to us through fax (727.88.60) or email. You will receive a confirmation within 48 hours.

Mode of Payment

  • Deposit payment at Banco de Oro, Savings Account Name: BusinessCoach, Inc. Then kindly fax deposit slip (indicate name of participant and seminar title) to confirm reservation.
  • On-site payment (CASH only)
  • Company checks are accepted, provided that they are received at least five (5) banking days before the event.

Cancellation by Attendee

Registrant may refund amount paid, with less 30% processing charge from the LISTED AMOUNT within 30 days, or opt to use the payment for a seminar of equal value within 60 days. Cancellation must be done at least 2 days before the event. Non-appearance or failure to inform us of cancellation will result to forfeiture of full amount paid.

Cancellation by BusinessCoach, Inc.

Registrant may refund full amount paid within 30 days, or may opt to use the payment for a seminar of equal value within sixty days of cancellation.

Refund Policy

Payment may be refunded upon presentation of the original copy of bank deposit slip and a valid ID. Cash refund is strictly implemented, and may be availed only at the BusinessCoach, Inc. office in San Juan City, Metro Manila. BusinessCoach, Inc. does not deposit refunds.

Note

Schedule may change without prior notice. Please call to confirm. BusinessCoach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of our events.

Contact Details

Contact Numbers

Please call (632) 727.56.28, (632) 225.66.16, or (632) 727.88.60

or call/text mobile numbers 0915.205.0133 / 0908.342.3162 / 0926.622.0768 / 0933.584.7266

Inquiries

For other inquiries, you may also leave a message in our contact form.

Testimonials

  • “Thank you for the extra knowledge I’ve learned here.” – L. De Castro
  • “It was an excellent experience to attend this seminar.” – V. Balicuatro
  • “He managed the whole seminar/training very well. I enjoyed and learned a lot” – J. Alegre

Must Read! Related Articles:
Quality Customer Service »
Achieve Excellent Customer Service For Your Business »
Providing Customer Service »
How to Earn Customer Loyalty »

One Response to Customer Service Training

  1. annie says:

    hi i’m from palawan, our company wanted to have a customer service training for our staff.

    is it possible for you to send a trainer here in palawan, how much it will cost for us?

    thanks

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    For someone who has no accounting background, it's amazing that I am able to understand the lesson very well. I have gained the basic knowledge required. (Bookkeeping and Basic Accounting for Non-Accountants)

    Dr. Vida Anne Dela Pena, ABVL Materials Resouces Entreprise

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