Customer Service Training (Webinar)

Customer Service Training

About the Webinar

Overview

Customer service is probably the most overlooked area of improvement. All of us have, at one time or another, suffered from poor customer service. The lost revenue from a dissatisfied customer is hard to estimate since the person may tell a hundred more people not to patronize your establishment. The seminar teaches many ways to radically upgrade your current customer service standards.

Objective

● To learn various techniques to improve your customer service.

Who Should Participate

● employees in contact with customers
● managers
● business owners

Key Topics

I. Customer service defined

II. Importance of customer care

III. Types of customers and their expectations

IV. Meet and greet techniques

V. Handling customer complaints professionally

VI. Customer delight and loyalty

Schedule: Click to view BusinessCoach Seminar Schedule »

Duration

3 hours (via ZOOM)

Requirements

• Mobile phone, tablet, computer, or laptop
• Download free ZOOM app
• Internet connection
• Good audio connection

Registration Details

Webinar Fee

Php 1,750.00 per participant (inclusive of e-Handouts and e-Certificate) to be paid at least 3 banking days before the event

Reservation

Please call to register, or you may download our registration form. Kindly fill-out and send to us through fax (8727.88.60) or email. You will receive a confirmation within 48 hours.

Mode of Payment

Deposit/Transfer cash payment to Banco de Oro:

• Savings Account Name: BUSINESSCOACH, INC.
• Savings Account Number: 00235-003-71-22

Kindly email deposit slip or screen capture of payment details (indicate name of participant and seminar title) to confirm reservation.

Note

Schedule may change without prior notice. Please call to confirm. BusinessCoach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of its events.

Contact Details

Contact Numbers

Please call (632) 8727.88.60, (632) 8727.56.28, (632) 8569.78.84 or (632) 8569.46.90 or call/text mobile numbers 0915.205.0133 / 0908.342.3162 / 0926.622.0768 / 0933.584.7266

Inquiries

For other inquiries, you may also leave a message in our contact form »