Effective Collection Management and Strategies
About the Seminar
Overview
The success or failure of a collection transaction can be determined in as little as 5 minutes. If a collector knows the right strategy in approaching a client, a successful collection is accomplished in a few minutes. However, if a collector has not been taught the proper skills, hours and even days can be wasted in a futile attempt to collect.
Collecting without having the adequate negotiation skills simply results in loss: loss of income, loss of time and loss of opportunity. Even an understanding of negotiations but without the appropriate collection skills would have the same result. Collection specialists, armed with proper training and developed skills, will lead to high recovery rates and greater profit margins every company desires.
The seminar contains very relevant and practical scenarios on collection and negotiation and is designed to challenge the creativity and resourcefulness of collection specialists. It can be used to train new collectors and at the same time serve as a refresher course for the more experienced workers. This program is highly recommended for any company or individual involved in the collection of bad debts.
Objectives
- To learn the most efficient means of successful transacting
- To get a comprehensive background on collections and the basics of recovery management
- To enhance the company’s recovery policies
- To develop employee skills in negotiating and probing
Who Should Participate
- Companies involved in the collection industry, small & medium-scale business owners, individuals or groups concerned with debt-collection
Key Topics
- Overview of debt collection
- Collection goal : Recovery Management = Excellent Customer Service
- The “who” and “how” of collections
- Profiling a collection specialist
- Do’s and dont’s of collections
- Planning and preparation
- Collection style and personality over the phone
- The sound of your voice
- How to make effective calls
- Handling different types of customers
- Probing
- Enhancing negotiation skills
- Effective account handling
- Strategies in regrouping
- Overcoming objections
- Productivity assessment – evaluating performance
- Team or individual exercises to develop strengths, address weaknesses and practice learnt techniques
Schedule: Click to view BusinessCoach Seminar Schedule »
Time
9:00 am – 4:00 pm
Venue
Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila
Registration Details
Seminar Fee
Php 3,000.00 per person (inclusive of snacks, lunch, seminar kit, handouts, certificate of attendance)
Discount
10% Discount if FULL AMOUNT is paid at least five (5) days before the event.
Reservation
Please call to register, or you may download our registration form. Kindly fill-out, and send to us through fax (727.88.60) or email. You will receive a confirmation within 48 hours.
Mode of Payment
- Deposit payment at Banco de Oro, Savings Account Name: BusinessCoach, Inc. Then kindly fax deposit slip (indicate name of participant and seminar title) to confirm reservation.
- On-site payment (CASH only)
- Company checks are accepted, provided that they are received at least five (5) banking days before the event.
Cancellation by Attendee
Registrant may refund amount paid, with less 30% processing charge from the LISTED AMOUNT within 30 days, or opt to use the payment for a seminar of equal value within 60 days. Cancellation must be done at least 2 days before the event. Non-appearance or failure to inform us of cancellation will result to forfeiture of full amount paid.
Cancellation by BusinessCoach, Inc.
Registrant may refund full amount paid within 30 days, or may opt to use the payment for a seminar of equal value within sixty days of cancellation.
Refund Policy
Payment may be refunded upon presentation of the original copy of bank deposit slip and a valid ID. Cash refund is strictly implemented, and may be availed only at the BusinessCoach, Inc. office in San Juan City, Metro Manila. BusinessCoach, Inc. does not deposit refunds.
Note
Schedule may change without prior notice. Please call to confirm. BusinessCoach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of our events.
Contact Details
Contact Numbers
Please call (632) 727.56.28, (632) 496.69.49, or (632) 727.88.60
or call/text mobile numbers 0915.205.0133 / 0908.342.3162 / 0926.622.0768 / 0933.584.7266
Inquiries
For other inquiries, you may also leave a message in our contact form »
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Testimonials
Exciting discussions! Excellent Speaker! (Basic Supervisory Skills Training)
Demi Dela Pasion, Directory Products and Services Corp.