Training for Store Frontliners (1)

Training for Store Frontliners (2)

Training for Store Frontliners

Training for Store Frontliners

About the Seminar


Store frontline employees are the people behind the counter, on the phone or those interacting with customers. They possess a large measure of control over the customer experience. Enhancing their respective expertise provides a huge impact on the company’s success.
These are the employees working in stores such as fast food chains, department stores, bookstores, specialty clothing store, groceries, and cell phones or electronics stores.


• To identify the functions and responsibilities of the store frontliners.
• To improve selling skills and how frontliners should present themselves to customers.

Who Should Participate

• Store Personnel/Specialist
• Retail Store Sales Associates
• Cashiers
• Service Crew

Key Topics

I. What is a store front liner
II. Functions and responsibilities
III. Types of stores
IV. Excellence in service means profit
V. Understanding customers
VI. Winning work attitude
VII. Ability to sell
VIII. Merchandise display / Store set-up
IX. Communication skills
X. Product knowledge
XI. Cash handling
XII. Importance of inventory
XIII. Team management
XIV. Role playing, games and exercises

Schedule: Click to view BusinessCoach Seminar Schedule


9:00 am – 4:00 pm


Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila

 Training for Store Frontliners

Registration Details

Seminar Fee

Php 3,000.00 per person (inclusive of snacks, lunch, seminar kit, handouts, certificate of attendance)


10% Discount if FULL AMOUNT is paid at least five (5) banking days before the event.


Please call to register, or you may download our registration form. Kindly fill-out, and send to us through fax (727.88.60) or email. You will receive a confirmation within 48 hours.

Mode of Payment

  • Deposit payment at Banco de Oro, Savings Account Name: BusinessCoach, Inc. Then kindly fax deposit slip (indicate name of participant and seminar title) to confirm reservation.
  • On-site payment (CASH only)
  • Company checks are accepted, provided that they are received at least five (5) banking days before the event.

Cancellation by Attendee

Registrant may refund amount paid, with less 30% processing charge from the LISTED AMOUNT within 30 days, or opt to use the payment for a seminar of equal value within 60 days. Cancellation must be done at least 2 days before the event. Non-appearance or failure to inform us of cancellation will result to forfeiture of full amount paid.

Cancellation by BusinessCoach, Inc.

Registrant may refund full amount paid within 30 days, or may opt to use the payment for a seminar of equal value within sixty days of cancellation.

Refund Policy

Payment may be refunded upon presentation of the original copy of bank deposit slip and a valid ID. Cash refund is strictly implemented, and may be availed only at the BusinessCoach, Inc. office in San Juan City, Metro Manila. BusinessCoach, Inc. does not deposit refunds.


Schedule may change without prior notice. Please call to confirm. BusinessCoach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of our events.

Contact Details

Contact Numbers

Please call (632) 727.56.28, (632) 225.66.16, or (632) 727.88.60

or call/text mobile numbers 0915.205.0133 / 0908.342.3162 / 0926.622.0768 / 0933.584.7266


For other inquiries, you may also leave a message in our contact form.

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