Client Sensitivity Training (Webinar)

Client Sensitivity Training

About the Webinar

Overview

Customers, clients, and stakeholders all have different backgrounds, culture beliefs and status. Our service delivery to both public and private entities, should be to an extent that we are always seeking alignment to their values and foster commonalities. This way, aside from providing their needs and wants, we can also create a community and lasting loyalty.

Building authentic client sensitivity skills create positive, long-lasting relationship and reduce reputational risk for individuals and organizations.

Objective

● To understand diversity, inclusion, and equity
● To establish a solid foundation for best interaction between clients and colleagues through effective dialogue
● To eliminate insensitivities between service providers and customers by learning specific communication skills
● To be able to increase service level thru client comfortability

Who Should Participate

● Corporate Leaders
● Customer Service Professionals
● Public Servants
● Business Owners
● Students

Key Topics

I. Customer Centricity

II. Organizational and Self Awareness

III. Holistic Communication

IV. Diversity and Inclusion

V. Eliminating Discrimination

VI. Allyship Development

Schedule: Click to view BusinessCoach Seminar Schedule »

Duration

3 hours (via ZOOM)

Requirements

• Mobile phone, tablet, computer, or laptop
• Download free ZOOM app
• Internet connection
• Good audio connection

Registration Details

Webinar Fee

Php 1,750.00 per participant (inclusive of e-Handouts and e-Certificate) to be paid at least 3 banking days before the event

Reservation

Please call to register, or you may download our registration form. Kindly fill-out and send to us through fax (8727.88.60) or email. You will receive a confirmation within 48 hours.

Mode of Payment

Deposit/Transfer cash payment to Banco de Oro:

• Savings Account Name: BUSINESSCOACH, INC.
• Savings Account Number: 00235-003-71-22

Kindly email deposit slip or screen capture of payment details (indicate name of participant and seminar title) to confirm reservation.

Note

Schedule may change without prior notice. Please call to confirm. BusinessCoach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of its events.

Contact Details

Contact Numbers

Please call (632) 8727.88.60, (632) 8727.56.28, (632) 8569.78.84 or (632) 8569.46.90 or call/text mobile numbers 0915.205.0133 / 0908.342.3162 / 0926.622.0768 / 0933.584.7266

Inquiries

For other inquiries, you may also leave a message in our contact form »