Landlines: (02) 8.727.56.28 / (02) 8.569.78.84 /
(02) 8.569.46.90 / (02) 8.727.88.60
Mobile Nos: Globe: 0915.205.0133 / Smart: 0908.342.3162 / Sun: 0933.584.7266
This course introduces a structured and evidence-based approach to understanding workplace problems, identifying and verifying their root causes, and determining appropriate courses of action. Participants will learn how to define problems clearly, distinguish facts from assumptions, analyze possible causes, recognize operational constraints, and evaluate alternatives using practical decision-making tools.
By the end of the seminar, participants will be able to:
● Define and analyze problems systematically.
● Identify and verify root causes.
● Evaluate options and risks.
● Recommend appropriate courses of action.
● Anyone interested in developing their problem-solving skills
● Managers, Supervisors, Team Leaders
● Business Owners
I. Understanding Foundations of Problem-Solving and Decision-Making
a. The PSDM mindset
b. Reaction and Analysis
II. Structured Approach in Problem Definition
a. Expectations and Deviations
b. Facts-Assumptions-Opinion-Symptom
c. Kepner-Tregoe Problem Specification
i. IS/IS NOT Thinking
ii. What-Where-When-Extent
III. Analyzing and Verifying Causes: Evidence-Testing
a. Classifying Cause using Fishbone Diagram
b. Using a Root Cause Verification Matrix
c. Testing Cause Validity
IV. Identifying and Managing Constraints
a. Introduction to Theory of Constraints
b. Application of 5 Focusing Steps
c. Case Studies: Applying the 5-Focusing Steps
V. Developing and Evaluating Courses of Action
a. Generating Feasible Courses of Actions
b. Screening Alternatives: Kepner-Tregoe Musts and Wants
c. Evaluation of Best Course of Action
i. Weighted Decision Matrix
ii. Risk Assessment
iii. Decide-Recommend-Escalate Determination
VI. Integrated PSDM
a. Applying Learned Concepts
Group Analysis and Presentation of: Problem – Evidence – Causes – Constraint – Options – Recommendation – Risk
b. Synthesis: Using PDCA Model for Continuous Development
9:00 am – 4:00 pm
Unit 705-D Atlanta Centre, 31 Annapolis St., Greenhills, San Juan City, Metro Manila
Php 4,000.00 per person (inclusive of snacks, lunch, seminar kit, handouts, certificate of attendance)
Php 500.00 Discount if FULL AMOUNT is paid at least five (5) banking days before the event.
Please call to register, or you may download our registration form. Kindly fill-out, and send to us through fax (8727.88.60) or email. You will receive a confirmation within 48 hours.
Deposit/Transfer cash payment to Banco de Oro:
• Savings Account Name: BUSINESSCOACH, INC.
• Savings Account Number: 00235-003-71-22
Kindly email deposit slip or screen capture of payment details (indicate name of participant and seminar title) to confirm reservation.
Registrant may refund amount paid, with less 30% processing charge from the LISTED AMOUNT within 30 days, or opt to use the payment for a seminar of equal value within 60 days. Cancellation must be done at least 2 days before the event. Non-appearance or failure to inform us of cancellation will result to forfeiture of full amount paid.
Registrant may refund full amount paid within 30 days, or may opt to use the payment for a seminar of equal value within sixty days of cancellation.
Payment may be refunded upon presentation of the original copy of bank deposit slip and a valid ID. Cash refund is strictly implemented, and may be availed only at the BusinessCoach, Inc. office in San Juan City, Metro Manila. BusinessCoach, Inc. does not deposit refunds.
Schedule may change without prior notice. Please call to confirm. BusinessCoach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of our events.
Please call (632) 8727.88.60, (632) 8727.56.28, (632) 8569.78.84 or (632) 8569.46.90
or call/text mobile numbers 0915.205.0133 / 0908.342.3162 / 0926.622.0768 / 0933.584.7266
For other inquiries, you may also leave a message in our contact form.